Shipping Policy

Shipping Policy

At Mira Foods, we are committed to delivering your products in the most efficient and timely manner. Please review our shipping policy below to understand how we handle your orders.

1. Processing Time

All orders are processed within 5-7 business days. Orders are not processed on weekends or public holidays. You will receive a notification once your order has been shipped.

2. Shipping Rates

Shipping costs are calculated based on the weight of your order and the destination. You can view the exact shipping cost during checkout before completing your order.

  • Standard Shipping: Delivery time typically ranges from 5-7 business days (varies by location).
  • Express Shipping: Available at checkout for faster delivery options.

3. International Shipping

We offer international shipping to various countries. Shipping times and costs for international orders may vary based on the destination country. Please ensure that all international shipping fees, customs duties, and taxes are covered by the recipient.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to check the status of your shipment.

5. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address is a valid street address.

6. Damaged or Lost Items

In the unlikely event that your order is damaged during shipping or is lost, please contact us within 7 days of receiving your order. We will investigate the issue and work with the carrier to resolve it. If necessary, we will offer a replacement or refund.

7. Delays

While we strive to ship your orders on time, delays may occur due to factors beyond our control, such as weather, carrier issues, or public holidays. We recommend allowing additional time for deliveries during busy periods.

8. Free Shipping

From time to time, we offer promotional free shipping on selected orders. This offer is subject to terms and conditions and will be clearly stated at checkout.

9. Contact Us

If you have any questions about shipping or need assistance with an order, please contact us:

Email: info@mirafoods.com.au
Phone: 1300 622 772