Returns Policy

At Mira Foods, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our return policy below to understand how we handle returns and exchanges.

1. Returns

We accept returns for products that are defective, damaged, or incorrectly shipped. If you receive a product that does not meet your expectations, please contact us within 14 days of receiving your order.

2. How to Return an Item

To initiate a return:

• Contact our customer service team at info@mirafoods.com.au or 1300 622 772 with your order number and details of the issue.
• Our team will guide you through the return process and provide a return shipping address.
• All returns must be in the original packaging, unused, and in resalable condition.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7-10 business days.

4. Exchanges

If you wish to exchange an item for another product, please contact our customer service team. We will assist you in returning the original product and arranging the exchange. Exchange eligibility is subject to product availability.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable items (e.g., dairy, fresh products)
• Opened or used products that cannot be resold
• Special order products

6. Shipping Costs

Customers are responsible for return shipping costs, except when the return is due to our error (e.g., damaged or incorrect items). If your return is approved for a refund, the original shipping cost will not be refunded.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately, and we will arrange a replacement or refund at no extra cost to you.

8. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact us:

Email: info@mirafoods.com.au
Phone: 1300 622 772